Frequently Asked Questions

GENERAL QUESTIONS

Does Margot Elena Test on Animals?
At Margot Elena, we never test our products on animals. Instead, we like to think of our studio as a “living laboratory” where we perfect our formulations by trying them extensively ourselves before sharing them with the world.

Can I get a list of the ingredients that are in your products?
Each of our personal care products has an ingredient listing on/in the packaging for your easy review.  As formulas may change, this is the best reference for the ingredients that correspond with your specific product.  Sometimes you might find other fun tidbits in our packaging too, like Kissing Tips!

I am a Domestic Retailer, May I Sell Your Product?
We would love to hear from you! Visit our inquiry page or call Customer Service at 1-888-896-6398.

I am an International Retailer, May I Sell Your Product?
Margot Elena Companies & Collections uses a compressive distribution network to work with International retailers. Please visit our inquiry page or call Customer Service at 1-888-896-6398.

What Are the Payment Options?
At this time we accept the following methods of payment: PayPal, Visa, MasterCard, American Express, and Discover.

What Happens After I Buy?
Within a few minutes you'll receive an email receipt confirming that your card has been charged. Your receipt will detail the products you purchased, your subtotal, tax incurred, shipping charges, and any discounts you may have received.

SHIPPING FAQ

FREE Shipping on Orders $65 or More
Enjoy FREE Standard Shipping with any MargotElena.com purchase of $65+, when shipped to a single address within the contiguous U.S. and D.C. Questions? Contact us at InfoDesk@margotelena.com or call 1-888-896-6398 M-Th 8:30AM-5PM MST, Fri 8:30AM-12:30PM MST. Free shipping doesn't apply to the Discovery Boxes.

How Do We Ship Your Orders?
We ship our orders via FedEx. Please note that we cannot ship alcohol-based products (perfume, body spray) to PO Boxes, APO Addresses, Alaska, or Hawaii.
Restrictions: Orders containing alcohol-based products cannot be fulfilled with two day or overnight shipping. All orders containing alcohol-based product will be shipped via standard ground and the expedited shipping charges will be refunded back to the original method of payment. Orders containing alcohol-based products cannot be shipped to the following locations: PO Boxes, APO Addresses, Alaska, or Hawaii. All other orders for these locations will be shipped if applicable and perfume charges will be refunded back to the original method of payment.

When Will I Get My Order?
Orders will be processed for overnight shipping on the next business day, except Fridays. Orders placed Fridays before 12:00pm MST, will be processed for overnight shipping on Friday. Orders placed Fridays after 12:00pm MST will be processed for overnight shipping the following business day. Our ground shipping typically takes 7-10 business days for your order to arrive at your door. To determine the delivery estimate, we allow 1 to 2 business days for processing after you place your order. Once your order ships from the Margot Elena warehouse, the estimated delivery time depends on the shipping method you choose during checkout. For example, overnight delivery will get your package to you one business day after the processing is complete.

Delivery estimates below include item preparation and shipping time:
Ground: 7-10 business days
2-day: 3-4 business days
Overnight: 2-3 business days
*We do not ship on Saturdays, Sundays or US holidays.

How Do I Track My Order?
If you have questions regarding your order or would like to track your order, please don't hesitate to call us at 1-888-896-6398, or send an email inquiry to InfoDesk@margotelena.com

Canadian Orders:
We ship to Canada via FedEx Ground at a flat rate of $25.95. It typically takes 8-12 business days for your order to arrive at your door. Please note that a street address is required for delivery and we do not offer rush shipments to Canada at this time. At this time, we don't ship the Discovery Boxes to Canada.

International Orders:
At this time, Margot Elena Companies & Collections only ships within the United States and Canada. Please call our Customer Service for shipping outside the USA at 1-888-896-6398, M-Th 8:30AM-5PM MST, Fri 8:30AM-12:30PM MST. At this time, we don't ship the Discovery Boxes outside the contiguous United States.

Can I Change or Cancel My Order?
Yes, you can cancel an item or order if it has not yet entered the shipping process. Please note that all orders are shipped within 2 business days. To change, cancel or check on the status your order, please contact us at InfoDesk@margotelena.com or call 1-888-896-6398 M-Th 8:30AM-5PM MST, Fri 8:30AM-12:30PM MST.

As a Margot Elena Discovery Box subscriber, you will not modify, publish, transmit, reverse engineer, participate in the sale, create derivative works, or in any way exploit any of the content, in whole or in part, found in the Margot Elena Discovery Subscription Box. Margot Elena Discovery Subscription Box content is not for resale. Your purchase of the Margot Elena Discovery Subscription Box does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. We reserve the right to cancel a subscription at anytime. Should a violation occur, your subscription will be immediately cancelled.

All promotions & discounts exclude Discovery Boxes