Black Friday! 20% OFF SITEWIDE + FREE SHIPPING $75+ | Shipping Schedule

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Frequently Asked Questions

GENERAL QUESTIONS

Does Margot Elena test on animals?
At Margot Elena, we never test our products on animals. Instead, we like to think of our studio as a “living laboratory” where we perfect our formulations by trying them extensively ourselves before sharing them with the world.

Can I get a list of the ingredients that are in your products?
Each of our personal care products has an ingredient listing on/in the packaging for your easy review.  As formulas may change, this is the best reference for the ingredients that correspond with your specific product.  Sometimes you might find other fun tidbits in our packaging too, like kissing tips!

I am a domestic retailer, may I sell your product?
We would love to hear from you! Visit our Become a Retail Partner page or call Customer Service at 1-888-896-6398.

I am an international retailer, may I sell your product?
Margot Elena Companies & Collections uses a compressive distribution network to work with International retailers. Please visit our Become a Retail Partner page or call Customer Service at 1-888-896-6398.

What are the payment options?
At this time we accept the following methods of payment: PayPal, Visa, MasterCard, American Express, and Discover.

What happens after I make a purchase?
Within a few minutes you'll receive an email receipt confirming that your card has been charged. Your receipt will detail the products you purchased, your subtotal, tax incurred, shipping charges, and any discounts you may have received.

What are the subscription box terms of use?
Please see the Subscription Box Membership Terms

SHIPPING FAQs

COVID-19 | A Shipping Update & Note To Our Customers
Thank you for shopping with Margot Elena! Please note that due to continuing shipping challenges as a result of the pandemic and high order volume across the country, your shipment may be delayed a few days in arriving. We are doing our best to fulfill orders as quickly as possible while looking after the safety and well-being of our employees and all involved.

Standard Ground Shipping | 8-16 days
2-day Shipping | 2-3 days
Overnight Shipping | 1-2 days

Again, due to measures beyond our control we cannot guarantee delivery this year but we are doing our very best to get your beautiful items to you as quickly as possible. Please don’t hesitate to reach out to us at hello@margotelena.com or 1-888-896-6398 // Hours are Monday - Thursday 8:30 a.m. - 5 p.m. MST and Friday 8:30 a.m. - 12:30 p.m. MST.

Thank you for understanding. We are so grateful for your continued support and hope that your shipment brings a bit of joy to your day and holidays!

Hoping you & yours are healthy and safe.

With love,
The Margot Elena Team

FREE shipping on orders $75 or more
Enjoy FREE Standard Shipping with any MargotElena.com purchase of $75+, when shipped to a single address within the contiguous U.S. and D.C.

Questions? Contact us at InfoDesk@margotelena.com or call 1-888-896-6398 Monday-Thursday 8:30a.m. - 5p.m. MST and Friday 8:30a.m. - 12:30p.m. MST. Free shipping doesn't apply to the Subscription Boxes.

How will you ship my order?
We ship our orders via FedEx.

Restrictions:
We do not offer Two-Day or Overnight Shipping to the following locations: Alaska, Hawaii, or Canada.
Orders containing alcohol-based products cannot be fulfilled with two day or overnight shipping. All orders containing alcohol-based product will be shipped via standard ground and the expedited shipping charges will be refunded back to the original method of payment.
Orders containing alcohol-based products cannot be shipped to the following locations: PO Boxes, APO Addresses, Alaska, or Hawaii. All other orders for these locations will be shipped if applicable and perfume charges will be refunded back to the original method of payment. 

How do I track my order?
If you have questions regarding your order or would like to track your order, please don't hesitate to call us at 1-888-896-6398, or send an email inquiry to InfoDesk@margotelena.com

Canadian orders
We ship to Canada via FedEx Ground at a flat rate of $29.95. It typically takes 8-12 business days for your order to arrive at your door. Please note that a street address is required for delivery and we do not offer rush shipments to Canada at this time. At this time, we don't ship the Subscription Boxes to Canada.

International orders
At this time, Margot Elena Companies & Collections only ships within the United States and Canada. Please call our Customer Service for shipping outside the USA at 1-888-896-6398, Monday-Thursday 8:30a.m. - 5p.m. MST and Friday 8:30a.m. - 12:30p.m. MST. At this time, we don't ship the Subscription Boxes outside the contiguous United States.

Can I change or cancel my order?
Yes, you can cancel an item or order if it has not yet entered the shipping process. Please note that all orders are shipped within 2 business days. To change, cancel or check on the status your order, please contact us at InfoDesk@margotelena.com or call 1-888-896-6398 Monday-Thursday 8:30a.m. - 5p.m. MST and Friday 8:30a.m. - 12:30p.m. MST.