At Margot Elena, we never test our products on animals. Instead, we like to think of our studio as a “living laboratory” where we perfect our formulations by trying them extensively ourselves before sharing them with the world.

Each of our personal care products has an ingredient listing on/in the packaging for your easy review.  As formulas may change, this is the best reference for the ingredients that correspond with your specific product.  Sometimes you might find other fun tidbits in our packaging too, like kissing tips!

We would love to hear from you! Visit our Become a Retail Partner page or call Customer Service at 1-888-896-6398.

Margot Elena Companies & Collections uses a compressive distribution network to work with International retailers. Please visit our Become a Retail Partner page or call Customer Service at 1-888-896-6398.

At this time we accept the following methods of payment: PayPal, Visa, MasterCard, American Express, and Discover.

Within a few minutes you'll receive an email receipt confirming that your card has been charged. Your receipt will detail the products you purchased, your subtotal, tax incurred, shipping charges, and any discounts you may have received.

From time to time, we do archive fragrances to make room for new luxuries. We would be more than happy to help you discover a new signature scent.  Please contact our customer experience team at 1-888-896-6398 and we will be happy to assist you. 

Please see the Subscription Box Membership Terms

Please visit Subscription Box Address Change Instructions

No, gift cards are considered final sale.

We offer a several shipping options for you to choose from. Once shipped, you will receive a Shipment Confirmation email with a tracking number.

Standard Ground Shipping | 8-16 days
2-day Shipping* | 2-3 days
Overnight Shipping* | 1-2 days

Can I expedite my order?

Yes, you can choose an expedited shipping option for any order that does not include an alcohol-based item (perfumes and diffusers).  Please note *2-day Shipping or Overnight Shipping is only available for addresses within the contiguous U.S. and orders must be received by 12pm MT. Orders received after 12pm MT will be shipped the next day and orders received on Thursday after 12pm MT will be shipped on Monday (if not a Federal holiday).

We do our very best to get your beautiful items to you as quickly as possible. Please don’t hesitate to reach out to us at hello@margotelena.com or 1-888-896-6398 // Hours are Monday - Thursday 8:30 a.m. - 5 p.m. MST and Friday 8:30 a.m. - 12:30 p.m. MST.

Enjoy FREE Standard Shipping with any MargotElena.com purchase of $85+, when shipped to a single address within the contiguous U.S. and D.C.

Questions? Contact us at InfoDesk@margotelena.com or call 1-888-896-6398 Monday-Thursday 8:30a.m. - 5p.m. MST and Friday 8:30a.m. - 12:30p.m. MST. Free shipping doesn't apply to the Subscription Boxes.

We ship our orders via FedEx.

Restrictions:
We do not offer Two-Day or Overnight Shipping to the following locations: Alaska, Hawaii, or Canada.
Orders containing alcohol-based products cannot be fulfilled with two day or overnight shipping. All orders containing alcohol-based product will be shipped via standard ground and the expedited shipping charges will be refunded back to the original method of payment.
Orders containing alcohol-based products cannot be shipped to the following locations: PO Boxes, APO Addresses, Alaska, or Hawaii. All other orders for these locations will be shipped if applicable and perfume charges will be refunded back to the original method of payment. 

If you have questions regarding your order or would like to track your order, please don't hesitate to call us at 1-888-896-6398, or send an email inquiry to InfoDesk@margotelena.com

We ship to Canada via FedEx Ground every other week at a rate of $49.95 (includes shipping & duties).  At this time, we do not ship Subscription Boxes or offer rush shipments to Canada. Please note that a street address is required for delivery and it may take up to 4 weeks for the order to arrive at your address.

At this time, Margot Elena Companies & Collections only ships within the United States and Canada. Please call our Customer Service for shipping outside the USA at 1-888-896-6398, Monday-Thursday 8:30a.m. - 5p.m. MST and Friday 8:30a.m. - 12:30p.m. MST. At this time, we don't ship the Subscription Boxes outside the contiguous United States.

Yes, you can cancel an item or order if it has not yet entered the shipping process. Please note that all orders are shipped within 2 business days. To change, cancel or check on the status your order, please contact us at InfoDesk@margotelena.com or call 1-888-896-6398 Monday-Thursday 8:30a.m. - 5p.m. MST and Friday 8:30a.m. - 12:30p.m. MST.

Sitewide promotion excludes:

• Subscription Box
• Gift Cards
  

Shipping promotion excludes:

• Non-contiguous states and International orders

Promotion code(s) cannot be combined with any other promo code(s).

Promotion code(s) cannot be combined with any other promotional offer.