Shipping FAQ

GENERAL QUESTIONS

Does Margot Elena Test on Animals?
At Margot Elena, we never test our products on animals. Instead, we like to think of our studio as a “living laboratory” where we perfect our formulations by trying them extensively ourselves before sharing them with the world.

I am a Domestic Retailer, May I Sell Your Product?
We would love to hear from you! Visit our inquiry page or call Customer Service at 1-888-896-6398.

I am an International Retailer, May I Sell Your Product?
Margot Elena Companies & Collections uses a compressive distribution network to work with International retailers. Please visit our inquiry page or call Customer Service at 1-888-896-6398.

What Are the Payment Options?
At this time we accept the following methods of payment: PayPal, Visa, MasterCard, American Express, and Discover.

What Happens After I Buy?
Within a few minutes you'll receive an email receipt confirming that your card has been charged. Your receipt will detail the products you purchased, your subtotal, tax incurred, shipping charges, and any discounts you may have received.

SHIPPING FAQ

FREE Shipping on Orders $50 or More
Enjoy FREE Standard Shipping with any MargotElena.com purchase of $50+, when shipped to a single address within the contiguous U.S. and D.C. Questions? Contact us at InfoDesk@margotelena.com or call 1-888-896-6398 M-F 8:30AM-5PM MST.

How Do We Ship Your Orders?
We ship our orders via FedEx. Please note that we cannot ship to P.O. Box addresses or APO Addresses
Restrictions: Orders containing alcohol-based products cannot be fulfilled with two day or overnight shipping. All orders containing alcohol-based product will be shipped via standard ground and the expedited shipping charges will be refunded back to the original method of payment. Orders containing alcohol-based products cannot be shipped to the following locations: PO Boxes, APO Addresses, Alaska, or Hawaii. All other orders for these locations will be shipped if applicable and perfume charges will be refunded back to the original method of payment.

When Will I Get My Order?
Orders will be processed for overnight shipping on the next business day, except Fridays. Orders placed Fridays before 12:00pm MST, will be processed for overnight shipping on Friday. Orders placed Fridays after 12:00pm MST will be processed for overnight shipping the following business day. Our ground shipping typically takes 7-10 business days for your order to arrive at your door. To determine the delivery estimate, we allow 1 to 2 business days for processing after you place your order. Once your order ships from the Margot Elena warehouse, the estimated delivery time depends on the shipping method you choose during checkout. For example, overnight delivery will get your package to you one business day after the processing is complete.

Delivery estimates below include item preparation and shipping time:
Ground: 7-10 business days
2-day: 3-4 business days
Overnight: 2-3 business days
*We do not ship on Saturdays, Sundays or US holidays.

How Do I Track My Order?
If you have questions regarding your order or would like to track your order, please don't hesitate to call us at 1-888-896-6398, or send an email inquiry to InfoDesk@margotelena.com

Canadian Orders:
We ship to Canada via FedEx Ground at a flat rate of $25.95. It typically takes 8-12 business days for your order to arrive at your door. Please note that a street address is required for delivery and we do not offer rush shipments to Canada at this time.

International Orders:
At this time, Margot Elena Companies & Collections only ships within the United States and Canada. Please call our Customer Service for shipping outside the USA at 1-888-896-6398, Monday through Friday, 8:30 a.m. to 5:00 p.m. MST.

Can I Change or Cancel My Order?
Yes, you can cancel an item or order if it has not yet entered the shipping process. Please note that all orders are shipped within 2 business days. To change, cancel or check on the status your order, please contact us at InfoDesk@margotelena.com or call 1-888-896-6398 M-F 8:30AM-5PM MST.